Kyc Policy

Scope and Application

The KYC Policy (the Policy) governs the collection, use and disclosure of personal data by Havanabet in relation to the provision of its online gaming services. This Policy applies to all individuals who register for or use the Havanabet platform, including prospective players and current customers. By registering or continuing to use the services, you consent to the processing of your personal information in accordance with this Policy and applicable law.

Identity Verification and Customer Due Diligence

All customers must undergo identity verification prior to and during the use of services. Applicants must provide valid government-issued identification and proof of address. On registration, a 30-day window is provided to complete verification. Failure to verify within this period may result in account restrictions, limitations on transactions, or withdrawal holds. Accounts must be opened and maintained in the user’s own name; sharing or transferring access is prohibited and may lead to account lockout and forfeiture of funds.

Enhanced Due Diligence and High-Risk Scenarios

Havanabet may apply Enhanced Due Diligence (EDD) for customers assessed as high risk. EDD measures may include additional identity verification, source-of-funds checks, reviews of transaction history, site visits where permitted, and third-party verifications. EDD is conducted in accordance with applicable laws and regulatory guidance.

Ongoing Monitoring and Transaction Screening

Havanabet conducts ongoing monitoring of customer activity and transactions to identify suspicious activity, money laundering or financing of terrorism. Transactions exceeding a prescribed threshold (for example, movements over 10,000 USD within any 24-hour period) are flagged for review, and additional verification or temporary holds may be applied. Patterns indicating unusual or high-risk behavior will trigger further KYC actions.

Data Sharing, Third-Party Processors and Regulatory Disclosures

Personal data may be disclosed to payment processors, auditors, regulators, and other trusted service providers as necessary to perform KYC/AML functions, process payments and comply with legal obligations. Data may be disclosed to law enforcement or regulatory authorities when required by applicable law. All processing occurs under data protection agreements and in compliance with data protection laws in effect.

Data Retention, Privacy and Security

Personal data will be retained for the period required by applicable law, and in no event for less than eight (8) years following the end of the business relationship or account closure, unless a longer period is mandated. Havanabet implements appropriate technical and organizational safeguards, including access controls, encryption where appropriate, and regular security reviews, to protect personal data from unauthorized access, disclosure, alteration, or destruction.

User Rights and Access to Personal Information

Individuals have rights under applicable data protection laws to access, correct or delete their personal data, request restrictions, and obtain a copy of their data. You may also withdraw consent where legally permissible. To exercise these rights, contact the designated privacy/compliance channels below. We will respond within required statutory timeframes and, where applicable, subject to retention obligations.

Compliance Governance and Training

The operation maintains a dedicated Compliance Officer responsible for AML/KYC compliance. Regular training on AML/KYC policies is conducted for staff. The Company maintains records of customer identification and transaction data as required by law and regulatory regimes. We report suspicious activity to the appropriate authorities and cooperate with regulators as necessary. Third-party service providers engaged to support KYC/AML functions are contractually bound to comply with this Policy and relevant obligations.

Licensing and Regulatory Status

Havanabet is licensed and regulated by the Curaçao Gaming Control Board under applicable licensing conditions. This Policy complements the terms of service and the Company’s license obligations to maintain a secure and compliant platform.

Review, Updates and Effective Date

This Policy is reviewed periodically and updated to reflect changes in law and regulatory guidance. When updates are published, they take effect in accordance with the stated terms or as required by law. Continued use of the Havanabet platform after such updates constitutes acceptance of the revised Policy.

Contact Information

For questions about this Policy or to exercise data rights, contact: [email protected] or [email protected]. You may also communicate with the Compliance Officer or Data Protection Office at the registered office in Curaçao as required by law.